Refund Policy
Upon receipt and meticulous examination of your returned item, we will promptly send you an email confirming the successful reception of your return. This email will also serve to notify you of the approval or denial of your refund request.
In the event that your refund is approved, the reimbursement will be processed to the original payment method used for the purchase. It's important to note that the precise processing time for refunds may vary, typically ranging from 2 to 4 business days, subject to the policies of your credit card's issuing bank.
**Late or Missing Refunds**
Should you find yourself in a situation where you have not received your expected refund, we recommend the following steps:
1. **Bank Account Verification:** Begin by thoroughly verifying your bank account to confirm whether the refund has been duly credited.
2. **Contacting Your Credit Card Company:** Sometimes, there may be a delay before the refund officially reflects in your account. In such cases, we advise contacting your credit card company to ascertain the status of your refund.
3. Allow for Processing Time: Please keep in mind that there is often a certain processing time involved before a refund fully appears in your account.
If, after diligently following these steps, your refund remains outstanding, we invite you to contact us at hello@gluta.ae. Our dedicated customer support team is committed to providing you with prompt assistance in resolving any outstanding concerns.
**Exchanges Policy**
**Exchanges for Defective or Damaged Items**
Our exchange policy is applicable solely to items that are determined to be defective or damaged. In the event that you require an exchange for the same item due to these reasons, please initiate contact with us via email at hello@gluta.ae. Our proficient team will expertly guide you through the exchange process, ensuring that your specific needs and concerns are expeditiously addressed.
In the event that your refund is approved, the reimbursement will be processed to the original payment method used for the purchase. It's important to note that the precise processing time for refunds may vary, typically ranging from 2 to 4 business days, subject to the policies of your credit card's issuing bank.
**Late or Missing Refunds**
Should you find yourself in a situation where you have not received your expected refund, we recommend the following steps:
1. **Bank Account Verification:** Begin by thoroughly verifying your bank account to confirm whether the refund has been duly credited.
2. **Contacting Your Credit Card Company:** Sometimes, there may be a delay before the refund officially reflects in your account. In such cases, we advise contacting your credit card company to ascertain the status of your refund.
3. Allow for Processing Time: Please keep in mind that there is often a certain processing time involved before a refund fully appears in your account.
If, after diligently following these steps, your refund remains outstanding, we invite you to contact us at hello@gluta.ae. Our dedicated customer support team is committed to providing you with prompt assistance in resolving any outstanding concerns.
**Exchanges Policy**
**Exchanges for Defective or Damaged Items**
Our exchange policy is applicable solely to items that are determined to be defective or damaged. In the event that you require an exchange for the same item due to these reasons, please initiate contact with us via email at hello@gluta.ae. Our proficient team will expertly guide you through the exchange process, ensuring that your specific needs and concerns are expeditiously addressed.
